Platform Module
Ticket / Approval System
Replace paper-based expense reports with a structured digital approval flow. Staff submit requests, owners approve, everything is audited. No more "pay first, claim later."
Ticket Types
Card Issuance Request
Staff request a new virtual card. Specify cardholder name and initial top-up amount.
Top-up Request
Staff request additional funds to be added to an assigned card.
Card Closure Request
Staff request to permanently close a card. Balance is returned to workspace wallet on approval.
Support Ticket
General support requests and inquiries submitted by staff to workspace owners.
Approval Workflow
Staff Submits
Staff fills out a request form and submits it as a ticket
Owner Notified
Owner receives notification of the pending approval
Review & Comment
Owner reviews details, can request more info via comments
Approve / Reject
One-click approval executes the action; rejection closes the ticket
Additional Capabilities
Filter & Search
Filter tickets by type, status, staff member, or date range.
Comments Thread
Owner and staff exchange messages within each ticket. All history preserved.
Full Audit Trail
Every status change — submitted, approved, rejected — is logged with timestamp and actor.
One-Click Execute
Approving a card request instantly triggers the card issuance or top-up. No extra steps.